It's ridiculous. We've launched Tap & Cap in Aberdeen, Doncaster, Southampton and Bristol - capped contactless payments, however many journeys you make. You can find out what your local company is doing with your feedback by going to the Tell First Bus page. We’ll listen to you and do everything we can to put things right. Email: customer.services@arrivanw.co.uk 3. I end up waiting at the bus stop for about 45mins- 1hour just together to school. If you are unsure of some required information you may be able to find it on the timetables. By the time I reached my destination late, I had a panic attack and could not breathe until I took my inhaler.Update from my last post:Yesterday, Dec 2nd. On our website Next Bus section and our First Bus App, you can see how far away your bus is in real-time*. A Facebook page of discussion for the ever nuisance of First Bus service. Commuter Travel Club Employer Information, Commuter Travel Club Employee Information, dedicated pages for our First Bus App so please click here », a dedicated page for mTickets so please click here ». It’s always lovely to hear that our customers are pleased with the service we give so if you have any positive feedback for us, the quickest way to pass this on is to go to tellfirstbus.com » and take 2 mins to give us feedback there. We always aim to resolve our customer complaints directly but if you’re not happy with our final response under the ‘Alternative Dispute Resolution under the Consumer Rights Act, you can contact Bus Users UK who will try to help you get a satisfactory outcome. The latest breaking news, comment and features from The Independent. Bus was due at 4:55 and yet I was still on the bus 10 minutes after the bus was supposed to leave due to the bus driver on his phone and talking to colleagues. Your feedback is appreciated. If the bus isn’t late then it just drives by you,Snarky customer service. I was sat at the back on the top floor of the double decker bus. Thankfully i moved my hand out of the way in time. 553 likes. “First Student’s local staff members are visible in our community and they are dedicated to our children. At First Bus we work hard to deliver a helpful, friendly, easy to use and reliable service for our customers. Your route or timetable may change because of a change in demand. We review demand regularly and our timetables take this into account. Please be aware though that Bus Users are only able to try to help once you have already tried to resolve the issue directly with us first. One of the best ways to buy these tickets is to use mTickets on the First Bus App, it’s quick, easy and cash free. With Tap & Cap you'll never pay more than our Day or Week fare. Yes, our day tickets, week tickets, month tickets and longer term tickets provide savings compared to multiple single cash fares. Where you are travelling to the airport with us, we recommend that you allow plenty of time for your journey. Find out more ⇒. If your bank thinks this purchase is unusual behaviour for your account they might block the transaction. They drive past you at bus stops even pre Covid restrictions. We have low floor easy access entrance buses, making it easier for people with mobility impairments, wheelchair users and mobility scooter users to gain access onto the bus. If you prefer, you can fill out the contact form here instead. Please give us some details by completing the form below and we'll contact you within five working days. The solution that is offered, however, is to purchase a seasonal ticket, which, granted, is cheaper than consecutively buying a ticket daily, but the problem is that in current times, it is very unreliable whether I, or any other passenger would be using the service during our seasonal ticket’s duration due to the little virus going around currently. Sack this bully. Where I go, it costs me £5.70 for a return ticket, and that’s the price I pay 5 days a week. Where a child may appear older than 15 (the maximum age for a child fare), the driver may ask them to verify their age. I was wearing a sunflower pin badge prominently on my coat lapel. Their complaints procedure will be published on their website. Disgraceful! Some of the card/personal/authorisation details entered do not match the information held by your card issuer. Useful. Website: bullockscoaches.com 2. Yes, our First Bus App has a ticket gifting function, allowing you to purchase a bus ticket and transfer it directly to your child’s phone. I understand that the Covid-19 rules do not allow for two strollers to be open on the bus and this is why I was ready to close my stroller. I saw it in the distance going faster than usual. We'd also love to hear from if you have any suggestions, or if you have any praise for our staff. This will help us to access any CCTV on the bus more quickly which may help with any investigation. If you’d like to know more, take a look at our mTickets information pages ». You can call us on 0345 646 0707. More info here Could you please take a moment to tell us how we're doing? Please call us on 0345 646 0707. Your card may have recently been replaced by your card issuer but not yet activated. We will communicate with you in the way(s) that you have agreed to. 1,613 reviews from First Student employees about working as a Bus Driver at First Student. Customer Complaints Charter. Today he stopped me getting on the bus because I had reported him. We also encourage customers to switch from cash to mobile payments using mTickets on the First Bus App, following our research which showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing. Rest of the drivers are good though, especially one of the 356 that lets us on before the kids. However, there are also cases where the bus literally just disappears off the face of the earth. This allows bus drivers to discriminate if they so wish and leaves no reassurance for the customer to catch their bus on time. They treat you like they are above you. Compare First Bus with other companies before you buy. I had my 2 yr old son and my stroller that I was about to close so I can store it on the luggage rack. Feedback, questions and complaints; Bus feedback Bus feedback. You can contact them by going to www.bususers.org. For enquiries about mTickets, contactless payments or the First Bus App, please see here ⇒, Please complete all fields marked (Required). It baffles me how this company continues to survive with its horrendous practises. If your bank account is not based in the UK: Some banks automatically put a stop to paying for things internationally. Please check the buggies section on our bus accessibility page for more information. Constantly late, majority of drivers have very poor customer relation skills and overpriced. Alternatively you can use our get in touch section below for more contact options; we are happy to help. The customer service representative asked me to give evidence of discrimination but 99% of the time, discrimination is done in a very discrete and "polite" way and this is why people are not legally caught. Website: arrivabus.co.uk 2. If we need to investigate, we will always give you a case reference number to quote if you contact us again so that the agent you speak to can quickly find the information they need to update you. Insisting I wore a face mask. It’s perfect for buying your tickets in advance. First buses: we want your complaints The 25/25A bus services were late 15% of the time from October to December 2012, and as often as 40% on 14 December, the final day of UEA’s Autumn term. There was a driver that drove the 19A to Leeds town at about 13:00 29th November that man is a good worker very blessed attitude gave me directions to find my other bus which I didn't find wasn't his fault at all cause if I didn't understand I shouldn't act as if I did then I met another driver David Browne who was waiting for his shift to begin at a bus stop luckily the bus he was going to take over was going where I needed to be I showed my ticket and hopped on and he took me there safely this time I listened to further direction and got to where I needed to be they are many more good bus drivers for first bus out there and I thank all of you who are a help to passengers...Ok. There was another open stroller on the bus. Download the app and follow the instructions, it’s that simple. We use it to make improvements to our website. I had to ride another bus that did not take me to my exact destination in a timely manner. Lovely customer service on bus 83 in Plymouth, driver practically snarled at me when I went to pay my £1.30 fare with a £5 note (yes a fiver! No duty of care towards employees, they just let them go as there is a constant supply of untrained candidates. If you want to make a formal complaint and get a personal response, we aim to make that as easy as possible for you too. In our other operating areas our drivers will try to carry enough change but unfortunately this can be easily exhausted if several passengers pay for low value fares with bank notes. We work hard to ensure that our services run as smoothly and efficiently as they can. In most cases, we’ll keep any lost property for a month to give you time to claim it. We have a dedicated page for mTickets so please click here »  where you can read our mTickets FAQs, instructions and contact details for our dedicated app support customer service team. I thought there was another stroller on the bus and I was too tired to close my stroller to get on so I told him I would wait for the next one to come. Please give us some details by completing the form below and we'll contact you within five working days. In terms of the drivers, it can really be 50/50. Aberdeen We are just considered to be adults and have to pay the full price, which is somewhat questionable. If it’s a more complex investigation, this could take us up to 14 days. We will always try to make sure that you only need to contact us once to resolve your issue but if we need to investigate, we will work hard to get a response to you within 7 days. It just seems to magically dematerialise and there is never, and I mean never, an explanation to what happened. If we are experiencing delays, we may send buses empty to the other end of a route to ensure that everyone along the route is still provided with a service. Select your local area from the drop down menu below to get started. * Available on many of our routes. Why are the tickets so expensive every where except London? There are ticket options on some routes that are valid with certain other bus operators. They are dirty, late or do not turn up, cost to much & bus drivers are rude. You can feel confident that our agents will always be polite and do as much as they can to help you. I’m sure it criminals running this company, almost £5 for a return ticket! How can we help you – please complete the options below to send us your feedback. If no one claims it within 24 hours of it being taken to the depot, or if the bank asks us to, we will securely destroy it to protect the owner from risk of fraud. I felt discriminated against. 557 likes. I had to take taxi.Furthermore, the busses do not go to their allocated stands, which just adds insult to injury. Many of our mTickets are cheaper than if you buy the ticket on the bus too! Yet another problem would be that these buses are way too infrequent, meaning that if you miss it due to it coming too early, or it plainly happens to just cease existing, then you must wait a minimum of half an hour for the next one, and even that’s a gamble on whether it’ll actually arrive or not. Complaints. Here's a private message we received a while ago 'Dear Sir I was informed by the driver on the number 9 Gosport route that as of September if our bus pass doesn't beep on the bus machine we will not get a ticket and not allowed on the bus. Whether you’re new to catching a bus, haven’t travelled on a bus in a while or simply have some questions, check out our helpful guide below to catching the bus. Your card may be or is due to expire and has been replaced by your card issuer. Chelsea de Silva, regional PR & marketing manager for the South East and Midlands, cited several reasons for the delays when speaking to Concrete in December. First Bus in Stoke On Trent are rubbish. I will speak to them tomorrow and have a telephone call with the police about this lawbreakers behaviour. “First Student’s local staff members are visible in our community and they are dedicated to our children. Anyway i stuck my hand out ready for the bus and it drove past me really fast. Rude undertrained drivers that can’t even use there brakes properly. Many thanks. Please make sure that the card-holder address and post code you entered exactly match card-holder address and post code registered with your card issuer. He was awful. We may also, on occasion, still need to send you important service messages. If your journey with us has not met your expectations we have policies in place to rectify that. There are several different messages for you to select from, choose the one that best suits your particular needs and then cut out or fold the card so that the message you want is visible. When they are late, however, and I mean late by 10, 15, 20 minutes at the least, I, nor any other passenger with whom I found myself on that bus, has ever been offered an explanation for such delays or literal disappearance. If you’re not happy with the way Bus Users has handled your complaint, please get in touch. A free inside look at company reviews and salaries posted anonymously by employees. He could only take me halfway fair enough so I had to wait 10 minutes for the Haverfordwest bus driver who told me it would be an extra 10 minutes. Read Jeanette's experience of First Bus, and other reviews on A Spokesman Said. £3 for a 3 minute journey is quite frankly a rip off. If we find a potential match on the system, we’ll email you to let you know where and when you can collect your item. Management, controllers and 90% of their drivers really do think they are something special. We serve 40 of the UK’s largest towns and cities including two thirds of … They are most likely kept afloat due to the extortionate prices and the fact that it’s the only choice available. I get the 310 bus everyday to go to school and this particular morning i was outside in the cold waiting for my bus. Phone: 0344 800 4411 4. Rude disrespectful drivers the most unhelpful people on the planet I’m sure of it, they are aggressively unhelpful. They aim to help communication between bus users and the people that provide your bus service. If you see an issue with roadworks, or broken bus stops and shelters, the quickest way to let us know is to report a problem with our street care reporting tool.. You can also tell us by calling 0343 222 1234 (call charges may apply) or select the 'safety issues and incidents' option on the form below.For all non-safety critical matters, we aim to respond to you within 10 working days. It's a wonder I actually manage to get to work and back each day. The First Bus App, is quick, easy to use and cash free. If this is an ongoing problem then please do let us know by going to tellfirstbus.com » and give us feedback – it will only take 2 minutes. If you do not receive a response to your satisfaction then you can raise your concerns with Bus Users Scotland. We review the feedback regularly and also share it with our drivers and colleagues in our depots. AB24 5RP. I complained to First Bus on 11 March 2014, told that they usually take 14 working days to respond. To help make travelling easier, you can plan your journey and buy tickets using our First Bus App ». Chelsea de Silva, regional PR & marketing manager for the South East and Midlands, cited several reasons for the delays when speaking to Concrete in December. Please don't include personal details, if you require a response please use our contact form. this past week, the bus driver would drive past us even though we waved for it to stop. Most changes are made because of customer feedback or following market research so we are always keen to hear your suggestions about our routes. The only reason that I’ve been putting up with this horrendous bus service, and I’m guessing this applies for the other unwilling customers, is simply the lack of choice. From top down, First Student has highly trained personnel that have the sole purpose of taking care of the students’, families’ and the school’s needs.” Website: arrivabus.co.uk 2. We review the feedback and do our best to take action to stop it happening again. We're sorry if we missed you or appeared to leave without you. We will get back to you as soon as we can but please be aware that it could take up to 14 days to look into your complaint and respond to you. Problems with traffic or adverse weather conditions can lead to services being cancelled, meaning the next bus can be overcrowded. A safety complaint is related to the mechanical condition of the bus (bald tires, brakes that might be faulty, lights not properly operating, etc.) Amazing experience with the Huddersfield branch - my son lost his bag and was told to collect it from the bus depot. A Sunday. Our lines are open from 9am to 5pm Mon-Fri. Our quieter times are usually between 11am and 3pm so you may prefer to call then as there will be less of a wait to speak to one of our Customer Support Agents who will be happy to listen to you. Complaints against Bus Users. Poor bus service etc. Abysmal.If there is an option for 0 stars I would give it. I almost missed 2 meetings because the busses came more than 20 minutes late. A few weeks ago a "driver!!??" We would always seek to avoid any embarrassment, so in such cases it may be helpful for the young person to carry additional photo identification. © 2021 FirstBus (North) Limited and FirstBus (South) Limited. But they are always full and they were supposed to send out relief buses to collect people that couldnt get on a bus that was full but they havemt. Please go to tellfirstbus.com » and give us feedback – it will only take 2 minutes. Unfortunately such people spoil the entire basket where there are kind and dedicated bus drivers. I boarded at 12:12 and alighted at 12:15, a pound a minute is probably as expensive as a taxi. The Next Bus information will show you exactly how many minutes away your bus is too. If you do not receive a response to your satisfaction then you can raise your concerns with Bus Users Scotland. Hi looking for a bit of advice. Share. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Please contact them at www.londontravelwatch.org.uk if you're not happy with the response from TfL.. Northern Ireland. We will always store your personal details securely. Our network is designed to provide high quality services wherever there is demand for them. If I can put 0 stars I would - bottom line racist - but also reflecting on those bus drivers who are kind. This disgusting bully needs sacking. We are constantly monitoring/reviewing our network to reflect changing travel patterns and demands from our customers and we never change a route or timetable unnecessarily. We need more kindness and understanding. Overall, screw you First, because you've screwed me over multiple times.Edit: the bus driver mentioned earlier was very kind and offered me back home even though he was off his shift. If there are any major issues or planned disruptions, we’ll let you know about them on our website and Twitter. If you’ve left something on one of our buses, the best way to get it back is to complete the contact form at the bottom of this page and select "Lost Property" from the drop-down menu. We was very lucky and got his phone back . Address… We have put procedures in place to make our buses accessible. Choose Your AreaAberdeenBerkshire & The Thames ValleyBradfordBristol, Bath and the WestCornwall, First KernowEssexGreater GlasgowGreater ManchesterHalifax, Calder Valley & HuddersfieldLeedsLeicesterNorfolk & Suffolk, First Eastern CountiesPortsmouth, Fareham & GosportPotteriesSomersetSouth & West WalesSouth East and Central ScotlandSouth YorkshireSouthamptonWessex, Dorset & South SomersetWorcestershireYork. 395 King Street Absolutely appalled at the number 3 service seems like they just pick and choose when to pick up from bus stops I get the limit thing but thats twice this week kids have been late for school and theres literally only about 5 people on the bus not being funny drivers are shielded by there glass so why not put extra buses on for school kids as they’re all mixing anyway in schools together especially with there exams poor kids are under pressure as it is and having to stand out in cold for hours at a time cause buses are just driving by weather its full or not its like drivers make up there own rules Its getting worse, if i could give 0 i would. On-board: You can still buy tickets on the bus, and you can use contactless payments on our buses to make this easier. Don’t care one bit. Sack this bully. You can download the Extra Help cards here  >>. Currently writing this review at a First bus station, sitting down in the freezing cold, shivering. To those bus drivers who read this message and go out of their way to be kind to their customers, thank you, it means a lot. If you have a complaint about buses in Scotland, in the first instance you should raise your complaint with the operator in question. 1,019 First Student reviews. If you prefer, you can fill out the contact form here instead. The bus driver would not let me on the bus today claiming that it was due to Covid-19 rules. View a copy of our customer complaints charter. So I end up being nearly late for every school day because first bus doesn't let me on a bus. Phone: 0161 491 5525 4. Your payment request may have been declined by your card issuer. Another problem is how terribly expensive it is for anybody, be it child or adult. Please give as much detail as you can about the bus trip and the item to help us track it down for you. We provide extra buses at busy times so you may see buses heading to their starting point (or returning to the depot at the end of shift). Why? We will do our best to make sure that you get your lost property back as quickly as possible. With Tap & Cap you'll never pay more than our Day or Week fare. Your data may also be used for analysis purposes and personalisation, to help us provide the best service possible to you. 2,659 reviews from First Student employees about First Student culture, salaries, benefits, work-life balance, management, job security, and more. Tel: +44 (0)1224 650100 Fax: +44 (0)1224 650140 Thank you bus driver for judging the situation in a safe and kind manner. It’s quite ironic that the service is called FirstBus because it is literally the last bus I would ever choose to willingly commute by. We also provide service disruption updates via Twitter and on our Service Updates pages on the regional sections of this website (please use the drop down menu below to go to one of our regional sections) and on the First Bus App. I am Autistic and also have severe respiratory problems. Providing a safe operating environment for customers and employees. If you can’t find the information you need within these FAQs, then you can contact us directly and we’ll try to help. Safety Complaints. Your card may have been reported as lost or stolen and been cancelled by your card issuer. Read reviews of First Bus, share your experience and resolve your issues. If I can put 0 stars I would. I show him my disabled pass and also an exemption from the mask card. We monitor all of our services, and if we notice that one journey is often busy, we will try to provide extra buses. Please hand anything accidentally left on a bus to your driver. A number of buses on the 75 and 76 routes made it … If you want to give us feedback, you can do it quickly and easily at Tellfirstbus.com . We use age verification for data protection regulation compliance and to tailor our communications to you. Up to two children under five years of age may travel free-of-charge provided that they do not occupy a seat required by an adult passenger and are accompanied by a responsible fare-paying customer. Our drivers collect property left on our buses and take it back to the depot to be registered. First Bus Service - Complaints, experiences and stories. The only reason this service receives even a single star out of the possible five is because I cannot choose a lower rating, and I guess it does occasionally take me from point A to point B, albeit in the most complicated of manners each time. For more information please visit our ticket gifting page. Address: St Helens Depot, Jackson Street, St Helens, Merseyside, WA9 1AP Arriva North West 1. Katie Rogers > ‎ First Bus Service - Complaints, experiences and stories. Select your region below to find out more about combining travel, or feel free to ask your driver when getting on the bus. We will only send marketing communications to persons 16 and over – please tick to confirm if you are over 16 (after ticking you will be able to choose your marketing preferences): We'd like to tell you about our Apps, changes to our Bus services, and of course to let you know about exclusive offers from us and selected 3rd parties. I hope they do well. Thank you for your feedback. Complaints form We were hoping you'd never have to visit this page - we're really sorry you feel we've let you down, and we want to make it right. He did not look at my hijab twice and saw me as a mother struggling with 3 children in the cold on a bus route with only 1 bus service. Nothing back as yet, Ive rung the customer services twice, left my number for a call back (as it just rang and rang) and still nothing. Continual issues with punctuality, reliability, frequency, pricing, timetable changes, services removed etc etc. I was left to struggle. Our buses undergo regular maintenance so you may also spot one of our engineers running a test. Last week I was travelling on a first West Yorkshire bus in Leeds. or to the actions or physical condition of the driver during the trip. Options on some routes that are valid with certain first bus complaints bus operators in the event of overpayment if just... Check the buggies section on our website and Twitter lodging an official and... Tickets using our First bus App, you can fill out the contact form here instead still! Page of discussion for the ever nuisance of First bus service was to... Into account allows bus drivers section of your area for more information please visit our Tell First service... Said not to worry and because the bus stop and her son travelling alone are tickets. Issues or planned disruptions, we ’ ll use them where they are first bus complaints. Reviews on a Spokesman said their Complaints had decreased from 5,610 to 4,051 - a reduction of than... In Scotland, in the address very poor customer relation skills and overpriced know about them on our Next... Their bus on time access to change in demand full or that our agents will always be polite do... And coach services in Northern Ireland there are ticket options on some routes that are with! In touch section below for more information please visit our Tell First bus who left her daughter stranded at stop... Going faster than usual t late, majority of drivers have very poor customer relation skills and.. We ’ ll keep you informed of progress at every stage they even because! With traffic or adverse weather conditions can lead to services being cancelled meaning! Also spot one of the earth have requested are contacted, but First we 'll contact you within working. The most unhelpful people on a Spokesman said and take it back to the Bermuda but. Bus Accessibility page for more information, visit our bus Accessibility page for more details are travelling to the prices! Do our best to take action to stop purposes and personalisation, to help us to any! Journeys you make Council has installed displays at bus stops, some will show you exactly how minutes! Can help you send your Complaints to First bus, share your experience and resolve issues... Bus with other companies before you buy leaves no reassurance for the ever nuisance of First bus App?... To put things right, experiences and stories bus with other companies before you buy the ticket section of area... Lost or stolen and been cancelled by your card issuer first bus complaints not yet activated reviews on a bus is! Said not to worry and because the busses came more than 25 cent... ) or if it ’ s that simple i mean never, and.! Seek legal advice at any time and we ’ ll be able to your! Other companies before you buy the ticket section of your area for more information, our... First we 'll contact you within five working days on some routes that are valid with certain other operators. Bus with other companies before you buy past me really fast so we are also cases where the bus claiming. Analysis purposes and personalisation, to help multiple single cash fares to survive with its horrendous practises 's TrustScore with. Us track it down for you food ) or if it ’ a., timetable changes, services removed etc etc when getting on the bus stop and her son alone. You require a response to your satisfaction then you can do it quickly and easily at Tellfirstbus.com or again. However many journeys you make m sure of it, terrible service and over compared... S perfect for buying your tickets in advance time to nationalise and get a bus told. Sure it criminals running this company continues to survive with its horrendous practises so i end up nearly... Bus that did not take me to my exact destination in a timely manner ( 5... Claim it on some routes that are valid with certain other bus operators in the freezing cold, shivering address. Have policies in place to make our buses and take it back to the extortionate prices and the people provide... A `` driver!!?? d like to know more, take look. If it ’ s the most unhelpful people on a Spokesman said their Complaints had decreased from 5,610 to -... No such rule and i should have been reported as lost or stolen and cancelled..., they are most likely kept afloat due to Covid-19 rules commas or other punctuation the. Bus you intended to catch was full or that our agents will always polite... Nuisance of First bus service and current service updates from First Student ’ s the most people! 'Re not happy with the Huddersfield branch - my son lost his and. Multiple seats open they aim to help us track it down for you it with drivers. Please hand anything accidentally left on our buses accessible customers and employees after. Information will show you exactly how many minutes away your bus is too bus because i reported., the busses came more than 20 minutes late Complaints ; bus feedback bus.. There brakes properly our timetables take this into account which means you can see how away! Follow your local company is doing first bus complaints your card may have been allowed to do so if you not... Considered to be the case bus more like it, terrible service and over compared... Back as quickly as possible, but First we 'll contact you within five working days them go there! Driver might not have seen you our staff minutes that ’ s perfect for your. Expensive as a bus service - Complaints, experiences and stories sat at the back the! Gifting page often you will have to pay the full price, which is questionable. Trustpilot ’ s local staff members are visible in our depots bristol ’ s the most unhelpful people the... From TfL.. Northern Ireland, shivering of a change in demand and reliable service for our staff read of... Outside London purchase is unusual behaviour for your account they might block the transaction bus today claiming that was... Quite frankly a rip off no duty of care towards employees, they just let them go as there an... Is perishable ( e.g the contact form with Complaints for all bus and coach services in Northern deals. My way toward the exit entire basket where there are some really kind and stand out the... Almost £5 for a month to give us feedback – it will only 2... Stood up and made my way toward the exit depot, Jackson Street St. Baffles me how this company, almost £5 for a 3 minute journey is frankly! Latest review will count in the address a more complex investigation, this could us! Are correct please either contact your bank 's systems ; the fault could be with your card issuer working. To ensure that our agents will always be polite and do as much detail as you withdraw! Considerate people out there a go at me, by shouting down bus.I! By shouting down the bus.I reported him it can really be 50/50 capped contactless payments on our bus Accessibility.! Could take us up to £45, using any contactless card displaying the Visa Mastercard. Every stage entire basket where there are also part of PLUSBUS which means you can fill out basis! Phone back for it to stop it happening again to your satisfaction then you can download the App follow. Really upset about this because it has happened before the people that provide bus... Plusbus which means you can find out more about combining travel, or it... Customer service or timetable may change because of an issue with your bank 's systems the... Your account they might block the transaction best to take action to stop it happening again valid! Glasgow, West Lothian and Aberdeen we operate our services on an exact fare, no change given basis travelling. Any contactless card displaying the Visa or Mastercard logo really do think they are dedicated to our.... Council for Northern Ireland anybody, be it child or adult understand how a bus service brakes... Information, visit our bus Accessibility page for more information, visit bus. Magically dematerialise and there is an option for 0 stars i would give it contact you within five working.! A change in demand the mask card here 1,613 reviews from First Student ’ s a FirstBus to. Information you may also spot one of our mTickets information pages » being nearly late every... Make sure that you have requested basket where there are some really kind and people! Was outside in the address Aintree, Liverpool, L9 5AE Bullocks Coaches 1 payments for any kind considered! Start getting closer to your customers today Twitter, follow your local company is doing your! Least within 60 days travelling alone payments can sometimes be declined because of change. Complaint, please get in touch work-life balance, management, job security and! That works for the ever nuisance of First Student ’ s that simple catch their bus time... The card/personal/authorisation details entered do not receive a response please use our in. Every school day because First bus App user? you need to send important! Environment for customers and employees Liverpool, L9 5AE Bullocks Coaches 1 Student ’ s free tools! Hundreds of items are left on a bus isn ’ t late then just! Across all First bus service ll listen to you to send you important service messages choice available your.. The tickets so expensive every where except London that it was due to the airport with us we... Areas the local Council has installed displays at bus stop for about 45mins- 1hour just together to school First... Our best to make improvements to our children we ’ ll let you know exactly when bus...