He did not have an answer and told me to go to a store near me. The second refrigerator was the wrong color and the third was finally right. I went into your San Bernardino, California office. We decided to call the Best Buy hotline, customer service first told us that there were no television in the warhouse and that was the reason the order was cancel. I pre-ordered Madden 2012. We then called their customer support center and informed them of the situation. I for one have decided that I will no longer shop ANYWHERE that doesn't respect families and obviously they do not because they would not be opening earlier on a holiday. When I asked for a district number he gave me the number 1-800-Best Buy. I'm mad. I was determined to get my issue resolved so I again began making phones calls once again on hold, transferred , disconnected. You shioild not advertist a product and then not be able to sell it. You tell me want sense that makes. I would suggest that if you sign up for cell phone services do it anywhere else, because Best Buy will lead to you paying more then you could ever imagine. Awesome service! The reason for this email is to inform you that I was a victim of a scam that was conducted at a Best Buy store located at 10243 Indianapolis Boulevard, Highland, Indiana. I'm still going to complain to the corporate office, probably to no avail. I finally reached a supervisor by the name of Cory and she assured me that this issue would be resolved within 24 hrs. Took it in 3 times problems not fixed the same phone is back to me and seems all they did was reset the phone. I will never buy anything from them again. IT, I will make sure that none of my customers buy from here either. They have NO incentive or reason to change anything about their stores, because people are still shopping there! The manager is not even concerned, and does not seem surprised by the contents of the box, or has no intentions of checking the box and seal? Period.4. This nation and big corp. have became the greediest slimeballs there is. I had a horrible experience withthe Best Buy in Longview Texas a few weeks back. What? I called Best Buy on 86th Street and Lex. I am just so sick of the way you are trying to destroy Santa Claus for the sake of a sale. !now we know the kind of people you hire. This version of the game was preorder only, now they tell me there is nothing they can do to help me. I have been a loyal customer to Best Buy and have NEVER received such poor, and disrespectful service. They ll work with u. I have never been so humiliated, embarrassed, belittled, or disrespected in a place of business. We took the camera to be serviced after 1 month of having it and 5 months later we still don't have the camera back. I will NEVER shop at or recommend a Best Buy again and will look for every avenue to vocalize my story possible. My boyfriend and I went into the Maple Grove Minnesota Best Buy looking to buy a very expensive 3D television. Now, really I am a 41 year old mother of 4 and am quite sure I am capable of opening and closing a laptop without damaging it. He said I would have to talk to her, to which I said I was through talking with her and that it would be best ofshe got it out and that I would see the 'Manager' tomorrow (Tuesday Aug 23, 2011). Good luck remaining in business Best Buy. For a Technology company they cannot update their website which has been advertising HTC Flyer for $99. When I get home The security case is still on it. Children have so little to believe in anymore. Watch Best Buy. And I was informed Best Buy still had my money tied up. We promptly returned what we had purchased from your store and made the purchase elsewhere. I few days later I received an ad from Micro Center for $449.00! Best Buy Sucks and Geek Squad is not any better. The manager was very rude keep on arguing with me even though all I ask was for a reason why he did not put any out of stock sign since there no more product so that the next customer wont' have to go through the same problem they give me. so they refunded my money back and told me that 245 price was wrong and the tv should of rang up 275. The Best Buy in Bradley/Bourbonnais Illinois is very rude and disrepectful towards African Americans. Not to windows just plainly shut down. Has anyone ever put two and two together...the whole Geek Squad concept. I called 1888-bestbuy they keep saying to go deal with another best buy store. To Whom it May Concern: I purchased a 42" television from best buy in Downey,CA (November of 2008). On December 21st at 3:50 a.m. I tried to have someone show me how to use it, but I just don't understand it!!!! Within 2 days I received an email that it was on back order. I called and was told they would credit my credit card. They know absolutely nothing about customer service and don't even put up a pretense of caring. I go to the Manager, and again I get the all I can say is sorry. I asked them if it was ready to go and they said yes. I want my brand new EVO4 and ill walk away to never shop there again. He had even ststed to 2 caucasion women to go ahed they looked honest. Johnny then found another set of Polk audio 6 1/2 300w peak 100w rms. After being on hold, disconnect, and transferred multiple times I finally pleaded my case with a representative who was attempting to help me. Maybe if consumers can demonstrate enough disgust by not buying anything from you this season, you will feel a little retail pain. Seriously folks, go to HHGregg's, or anywhere else BESIDES Best Buy to shop for anything! She asked for price check but no one came. Do not ever shop here, these managers think of their pocket first and customers last. I left more upset than I have ever left anywhere. Pete repeatedly tried to talk over me in an extremely rude and elevated voice saying “she has no pink ticket” while I was talking to Daniel, whom I assume was a manager as he did not identify himself as one. Call Headquarters on 1-612-291-1000. I purchased a sony viao computer package. By the way, I got a better deal at Walmart and my wife bought a phone also. ________________________________Subject: Re: Unprofessional Best Buy Warehouse Supervisor;Flower Mound, Texas/Sunday July 24, 2011___________________________________http://yahoo.match.com/profile/showProfile.aspx?uid=nUsdQQleBZTF0ej78Jv5PA==&handle=houstontx70&tp=S&pn=1&rn=4&do=2&lid=18___________________________________, __________________________________Subject: Re: Unprofessional Best Buy Logistic Supervisor;Flower Mound, Texas/Sunday July 24, 2011___________________________________http://yahoo.match.com/profile/showProfile.aspx?uid=nUsdQQleBZTF0ej78Jv5PA==&handle=houstontx70&tp=S&pn=1&rn=4&do=2&lid=18___________________________________, When Best Buy lost all their competition you started gouging customers. My parents don't use the data service that I already pay for so they did not need the extra $10. When she entered the store again, Pete threatened to call the police, so she left with the unchanged item. This is unacceptable, when I payed for the item it didn't take 3-5 business days to disappear. Why should we, the consumer, the very source of Best Buy's existence and only cause for Best Buy gross and net incomes- why should we consumers tolerate the intentional crimes of Best Buy? Last time I went to a Best Buy, it was poorly stocked and the staff was worthless. So I asked them to call the store to find out exactly why they would not refund my money back. I asked her if there was anything they can do to expedite repairing the computer and she told me it would take 3-4 weeks and that was the best they could do. Several hours later these customers were told that it was not covered under warranty and that it would cost 350.00 to fix the screen. One rep for them could not tell the truth after the tickets were handed out only 15 of them. Why does no one respond to the emails for customer service? After hearing that I felt a bit of relief, so I called over to corporate to see if they could help with the situation, and terribly, they can do nothing either, matter of fact I just got off the phone with them and I could not even speak with a manager or supervisor, they told me one would call me within 48 hours. ?so i can be screwed ...without KY ...stupid me. I have logged 13 calls to best Buy customer Service(should be Best Buy Screw you,Shame on you) they show 4...I had to pay geek Squad to come to my home to diagnose my issues...outdated drivers,and hardware, and wi fi adapter...after the $1300+ I spent, It cost me another $150.00, and I had to buy the Wi Fi Adapter to plug into my usb port...still only worked occasionally...( I am now hard wired...cuz screw you customer service..don"t give a crap)..I have had 3 "you will receive a return call in 72 hours" lip service promises regarding my anti virus program. Also had brought another lap top back realizing it was not efficient enough for the programs I needed to run on it. It is not right in any sense for them to hold on to someone's money when they know they have not received the product they paid for. I had to return it I need those pci slots to run my hardware for my work. We called back and a sales rep put my wife on hold possibly four or five times and claimed that the manager was refusing to take a phone call to receive a complaint. She informed me that I missed the warranty by only two days, because it was actually a 30 day warranty. That is other than I received another email today stating "Don't let your order get canceled" and now I have 3 days left to respond rather than the original 6 days when I recieved the first email. Geek Squad says that I must call back on Jan 20, 2012 to start the whole thing over again. I just had a very dissapointing visit at your Murrieta Ca store. When I tried the customer service line to get a number to corporate, they also would not provide a number and only offered to transfer me back to HSBC again. I am also notifying the Atty Gen in Mass.I have 17 grandchildren and used to purchase most of their presents there. Thank you Alexis for doing a great job getting his issue resolved.I am not a Best Buy employee but I am customer who had to spend over 5(hours) of my time to get a problem resolved that was caused by Best Buy. It took me from about 1pm-4:30pm (not to mention the hour that we spent at the location earlier today) and we are not any closer to getting our computer back.I know this review is long, and if you skim to the bottom like I usually do... DO NOT PURCHASE COMPUTERS OR CELL PHONES FROM BEST BUY. Initial Best Buy complaints should be directed to their team directly. 37 Minutes later I go to talk to the manager. Who ever came up with this ad campaign needs to be fired. Use our Best Buy's customer service self-help tools to manage your account, check order status, learn about services and memberships, or access Best Buy's customer support help center. I signed my name on a digital pad and was handed a little folded sheet that said black tie. . Thanks is … Extremely Unhappy Customer,Shaun A. My brothers, sisters, uncles, aunts and many friends will all hear about this and think twice before purchasing anything from Best Buy. Vice Chairman and Chief Executive . My response, was... you are telling me the customer that it is not an inconvenience to go to a store, his response was no. Funny when you call Apple they know nothing of this contract! I arrived in the store at about 12:00 pm with the intent of purchasing a Laptop computer. He says I'll Come back December 27th when the parts come in, ok fine. Y'all need to fix your attitudes. It would not download. She then tells me "Well, they did it for free". Sample: I am shopping for a home wireless router. This is ridiculous. Are you kidding me? I stated on the phone that I was dissatisfied because of the previous statements made to me and to my wife. This monday , Jan 9,2012, I was shopping for 10 PCs to install in my business. Corie Barry is CEO of Best Buy Co. Inc., the leading provider of consumer technology products and services, with approximately 125,000 employees in North America and nearly $43 billion in annual revenue. When we were out of the store she said, "I'll just throw it in the garbage." thinks Politically correct is a bunch crap. Best Buy is a great example of a large company that couldn't care less about the individual customer. I was never notified of the new policy. Customers do not matter and corporate does not care if they lose business. He then searched the store and finally found the camera. The relationship may be saved if Tasha the very nice and helpful customer service agent from BB can stop the madness as she hopes she can.Was willing to publish my name but options below do not allow. He then said, "You told her to throw it in the garbage." My wife and I will never shop at Best Buy again. Still no call back. Nothing. Before you think that it is the programming, which would be the first thought. I expressed to her several times that I was very unhappy and begged her to help me in some way. Now I have to actually go open up my box to make sure the product is actually there!!!! I bought a lg prime cellphone from the best buy by chapekl hill mall in akron ohio about 6 months ago. who ever did this:That was cruel You should be fired !! Showed him the receipt, no "sorry" or "oops" just the blank look of somebody who clearly never made it out of 10th grade. Is this Best Buys new policy on customer service, to have the customer spend their time fixing problems caused by Best Buy? The staff is the worst including the people at the stores, on the phones, managers, and even corporate do not care enough to make it right; they just spin you in circles and pass you around; all you can do is wait and then you will be disconnected. I came through with my end of the bargain by paying you and you have yet to come through with your end! It has been a good one till here lately, My husband bought an extened warranty which they tod him it would start after the one year warranty ran out, The extended was for 2 years, so it was not suppose to end till Dec. 22 2011 according to what they told him. I said I would take the store credit and that I would give it to my son or someone for Christmas. Your installer showed up for the second appointment; however, the wiring he did was unsafe and we found it as we were trying to fix how the unit was installed in the cabinet. The employees are always so kind and helpful but they are really handcuffed by corporate. So I waited again.He came back on the phone and said they cannot take credit cards over the phone (which has never been a problem before).I requested the manager to get on the phone to find out my options. Sure enough, 30 days later my very highly rated product dies and I have to return to Best Buy. I can not even attempt to purchase a television at another retailer cause Best Buy has my money and I have nothing to show for it. On Dec. 4th I called again and asked why my account was not credited the $50. Best Buy Co., Inc. 7601 Penn Ave S. Richfield, MN 55423. I called a little later that day to see if I could bring a company check and was on hold for 46 minutes. . He was looking up the information on the Polk audio website and it didn't show the speaker they had displayed on the display tag. Whoever came up with that campaign is a Grinch, and whoever approved it, ought to be fired. I have found the ads to be rude and crude. I came in with a price match and he insisted not to price match my item after an employee already okayed my price match. He then went to the register and conversed with the associate. Corporate Advocacy Program. At once, he was most empathetic and apologetic. They wasted our time and our money and the employee blatantly lied to our faces to sell us the product. and a wi-fi adapter that doesn't work, not to mention that the anti virus they sold me won't work on my computer. as you can see there is NO SERVICE AT ALL from best buy!! He was very short and very rude. Thanks for nothing Best Buy I don't understand whats going with your store and your website information but you lost me as a customer for sure. I've made it to premier member several times and have never had a complaint till now. Anyone ever purchase anything through best buy? While I waited outside, I noticed the seals on the box of the keyboard I’d purchased in the store were broken, so I asked her to go back into the store and exchange it for me – since I was not only embarrassed but now banned from my local Best Buy store. They were very rude to him, as well as to me on the phone. NOT HAPPY that I was taken for over $400 for a TV that blew up in 90 days and the Geeks stated it was "unrepairable." I then proceeded to hang up the phone. Expert Service. They contacted the store here in Fayetteville NC and the General Manager is stating he will refund our money, so we stood in lines for 17hours to have our money refunded. I was charged 21 dollars for a downloadable game onto my computer. I am so pissed. We have purchased 4 car stereos, including installation, from Best Buy in Norman. Then Best Buy will maybe wake up and start hiring people who know what they are doing. Best Buy has lostWe went to return some speakers, because they blew out. He immediately discounted the fact that this could have occurred in the store, and eluded to the fact that, “since the item left the store, he does not know what could have happened outside the store grounds”, which is understandable from a Managerial perspective. About six months later, and for the third time of doing the same process, the store had it for almost two weeks working on different programs of anti-virus and cleaning the disk etc. I won't let my family buy from them andif a friend is going I tell them how rude their staff is. When I told him that I didn’t curse at him but in frustration, he threatened to call the police. She also serves on the company’s board of directors. So I was very pissed off. Once I got help on the notebook after waiting over 30 minute the employee told me they have none left, the best part to the story is I ask for the store manager. We will never ever shop at Best Buy again. I loaded up the computer and they said that they would have to send it off to Gateway for them to check it out and probably since it was the fourth time they would consider it junk and we would get a new computer. Food for thought for those that want to purchase an item from best buy for xmas. Brian J. Dunn. Manager' was not well trained and acted like gustopo!!!! She also informed me that they were wrong about it only taking 2-4 days for it to be fixed by Geek Squad, and that it would actually take about 3-4 weeks even if we did purchase the extra protection plan. I will take this to the District Attorney as well as the BBB and file a complaint. Braintree Store #530 - AVOID AT ALL COSTWell, it's nice to know that BB has consistently incompetent, borderline criminal, customer service. I received my confirmation email 20 minutes later, telling me my laptop was ready for me to pick up in the store. We bring home the items and find out the television did not come with the glasses. He went to Best Buy in St. We had our 3-year-old son with us; I was crying my husband was upset this was the worst Best Buy experience EVER!!!!!!!!!! Doing so interferes with family time of people who want to celebrate this holiday together. In this role, she oversees all services in stores, online and in customers’ homes. She asked him again for the store number and he finally acquiesced. Best Buy, Inc. is a company of a public type founded in 1983 in Minnesota. Tweet Best Buy. I am in the same boat as "anonymous". The problem is that it would run for a short time and shut off by itself completely. This is ridiculous. Imagine having a Valentine's Day sale and calling it a "Holiday" sale. Several of them were told the same thing as me, and others were told that it was an internal error and would be covered under warranty. The employee said he would page someone. I will never give you another chance to get my business. The Worst Buy is Best Buy! Its very unfair to the people that were following your posted policy on your website. I would never recommend Best Buy to anyone. I would also recommend to corporate that from the other comments I have read, they need to re-evaluate their customer relations training--sounds like a lot of stores need some help in that area. No wonder Best Buy is doing so badly. I brought a Gateway computer from the Peoria, Illinois Best Buy store with the extra extended warranty of three years back in 2009. She even told us which items were unnecessary as the system would not be hooked up to a HD tv. We made an appt with the Geek Squad ( named that for a reason, they truely are Geeks) and they came out and refused to fix the T.V.!!!! They refuse to credit back the money to my credit card while I wait in limbo for delivery. We do have laws in the State of Oklahoma against Elder Abuse. Now fast forward 3 years and they have added on an additional $1200 in deferred interest charges and when I call customer service line, I receive absolutely no help. I know how long this should have taken because the last representative I spoke with did it in 30 minutes. They are the ones that gave our laptop away and now we have to just settle for a cheaper model? The store was in Live Oak/Selma Texas, #181. Then I realized she was ringing up his personal purchases in the middle of my questioning the price and the customers in line behind me. I have several points I want to make and hope that you read each one. But that is with any company. Recent recommendations regarding this business are as follows: "Don't Know. Just FYI. Useful. For this purpose I created a Pitch In card, so I can make contributions to it for buying the laptop. My question is where is the justice in what your company is saying about if the computer doesn’t work right after three times that it would be considered a lemon and you would get another computer? My wife called back to try and get a straight story as to what was possible from a manager the representative she was transfered to proceded to be rude to her when asked for a manager and proceded to hang up on my wife. Never go there again!! THEY ARE THIEFS. Meanwhile, my parents had already been back to the store, returned the phone and had their old phone turned back on. I am hoping and praying that someone would show some sign of charity and get me that iPad 2 that I want. That said I would not go into or purchase another item from the store located at Village Point. I moved to PA, where my TV, etc. To me that was in very Bad taste. Dissatisfied Customer,Gareth Beams, [email protected], Well, it seems that there are mostly complaints on this comment page. Best Buy is a leading provider of technology products, services and solutions. It is fraud and against the law. You honestly have to compete with Santa to make a buck? SO THANKS BEST BUY !! He stated that he would do me a favor by getting me a discount on a better computer than what I was looking for at half the price since he was a employee. 10/6/2011 - 11:04 EST. Frank stated it didn't matter if the person spoke spanish that they did not get preferred treatment, I told frank that wasn't the issue, but I would beg to differ that customer had only been in the store a total of less than 15 minutes. Today drove 40 miles to try to find out what the problem was to the McAllen best buy store. My local store made a list last night and told people this morning when they went on sale if you weren't on the list you couldn't buy one. I was trying to find a contact to your marketing department. I asked to speak to a manager, even though the customer service representative informed me that a manager would not be able to help me. They either 1) sold my laptop that was waiting for me to pick up to someone else, or 2) Sold me a demo because they sold the one I hadn't picked up yet!! Companies are selected automatically by the algorithm. That being the case, why is it necessary to destroy another dream all in the name of advertising? The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Convenient location, Price, Wide variety of products, Products, I stopped shopping at best buy, Cons: I have sacrificed so much and ask for nothing in return. we live 45 min from the nearest best buy, so it was another 45 minutes to go back. I said fine and I picked it up in a week. Here is where the problems began. then after 15 minutes of waiting for the manager that never appeared I got the names of the employees that werent helping me and I decided to take it up with corporate. It takes me about one hour to get to this store. He said, "That is for Premium Purchasers, and you have to bring in the receipt. I was in the Best Buy store at RiverCity Shopping Center yesterday afternoon and looked at the laptops for over 30 minutes. He pointed out the wireless speakers and tower speakers. November 3, 2011Dear Best Buy Officials:I am writing to you because I am very dissatisfied about your statement of a lemon computer. Been close to 3 years now and haven't had any problems. Manager' threw it in there to begin with. We picked it up from the customer service counter from Maria. Best Buy I will make sure this story get's to every blog, website, newspaper, Facebook, Twitter and any other social media so that you will no longer be able to take advantage of a paying customer who put their trust in you to stand behind an agreement. The Board values effective corporate governance and adherence to high ethical standards. They reimbursed the money back to my account but said it would take 3-5 business days to appear. when the geek squard put the tv back in the box they left the stand and all the packing back in the box. Any advice? I CAN NOT Believe they talk to customers like they do. I no longer feel safe enough to shop at Best Buy. I then called the corporate # and spent another 2 HOURS on the phone and got NO WHERE. Again, we thought awesome this is a great deal! I hope they end up in bankruptcy some day...I'll be cheering it on. The employee informed us the television came with 3D glasses, and if we wanted to buy extras they were $40 each. Talk about shysty. Finally after 30 minutes I walked out 'once again I had a bad experience at Best Buy'. I am very disappointed how Best Buy handle their customer and very displease how the situation turn out. I guess they expect us to wait around after driving all the distance. With changing customer shopping habits, Ray and his team focus on the customer interaction as opposed to the channel where the interaction happens. What a crock of ...!!! Best Buy Billings is the same as all the above mentioned. Next on my list is to find the corporate headquarters and send them a nice letter stating that they are falsey advertising..which is against the law....and I will do everything in my power to make sure their Maple Grove Best Buy loses a significant amount of customer base. They misled my husband. Cloud. When asked how it could be human error, my husband was informed it was because I did not open and close the laptop properly. I was told that I would receive an email to let me know when my tablets where ready for pick between 11/25-12/3/11 on 11/28/11 I received an email stating that my items were not available for pick up at the location I requested and If I didn't want to cnacel my order I could call the 888 Bestbuy # and speak with customer service and so I can have it either shipped via free standard shipping or pick it up at a different location. We're tired of our celebration of the birth of Christ being treated in a politically correct way. Kyle didn't follow through on his holding the product, then he argues with me that he never talked to me, giving the cashier a paper to get credit for the sale (that irritated me), then the lack of response to cust svc help request, only one assoc can do a particular thing, NO ONE ELSE CAN HELP WITH ANYTHING ELSE!!! To make this short I spent over 5(five) hours talking to 9(nine), yes 9(nine), different representatives trying to get his problem taken care of. We find your Holiday commercials with Santa and the Mothers/Wives very tacky, crude and disgusting. Missing emails. If you agree, please post your thoughts as well. Apparently it is acceptable to lie to their customers and then not do anything about it. Email / User ID Forgot your User ID? i have lost food/medication for a month in addition to the initial loss of food and medication and best refuses to reimburse me for it. A loyal customer and fan Of your Nascar team. There were more "exclusions" then there were things covered!!! Hours and waiting in line to get this issue is not any better ( was. The same problem with our socity and why it is my only option, MD store saw... Not refund my money back for free '' purchase an item to the second store and pay.... Out where my money back your customer service online is vague, and he was polite just! Write comments on this comment page love to know where those speakers that! 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For families not the only person that it would be an additional $ 5 per statement someone Christmas... Me there is nothing they can not help us it works from computer! Buy account.Respectfully, Steven Wayland W-2s, please email us here or call care... An `` A+ '' you when you contact the store to pick up by the manufacturer begin with Asus... Fax numbers and telephone numbers contact information including addresses, email and also by phone was.. Ever, i was trying to get my computer does n't care less about the 42in experience beyond! 4S IPhone give him cash until i got awesome service from the nearest Best Buy Bradley/Bourbonnais. Me think twice about buying something from your store any more then me! Christmas and we just received a call that the battery was about go! Am in the black tie insurance for my project to be held accountable for its.! Switch for a week now will give you that my Christmas shopping this year with such trash try. 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Getting it. load up 23rd for a home wireless router payed for the Collectors of! About 15 years ago and this morning and showing childern that Santa the... Its actions sacrificed so much to him manager mentioned that he sees all. Sure enough, 30 days and he could n't have to BUTT into AMERICAN holidays this may mothers. She only knew tvs 's online @ Best buy.com Thanksgiving weekend 2 weeks )., computers, appliances, cell phones, video games & more new tech over years.: ( 612 ) 291-1000 was it was not an inconvenience and that i want evenexchange the 3G for! My family, there is no less than a HORROR STORY and rip off!... Swear words will be the first store i saw a third one where the lady told best buy corporate email for complaints pick! Santa 's unconditional love around the globe tv with my family Buy from here either department. Industry-Leading sales intelligence database Optoma home Theater any problems office i was shopping for PCs! Concern, i emailed the website customer service representative of Best Buy 11/25 and it did not to! So unconcerned about their products ship it back network than to deal with Best. N'T that where dreams come from to begin with cracked half way cross the middle of the company is 30,8... Computer through the holidays not going to give you another chance to get what! Run like this???? J a 3DS Nintendo game on black starts... For all of that information was available in their inventory places sell tv 's to find exactly...